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Troubleshooting

When configuring your Metrics, there are instances where it seems like the Metric isn't displaying properly.

Blank Metrics​

This issue is broadly caused by the Metric having data with missing values. Here are some example scenarios:

  • You have a "Listing Count By Location" Metric but none of your Listings have the 'Location' field set
  • You have a "Contact Source" Metric but none of your Contacts have the 'Source' field set

To fix, add the necessary data in Reach.

'No Preview Available' Error​

This issue is broadly caused by the Metric not having any Contacts / Listings / Transactions to work with (or have been filtered out). Here are some example scenarios:

  • You have a "Listing Count By Location" Metric but you have no Listings in Reach.
  • You have a "Commission - Annual" Metric but you have specified a year for which no Transactions closed in that year.
  • A Team Member shared a Metric with you but did not share the underlying data

To fix, you may need to remove any filters you have applied, or add more data to Reach.